sultanbet Privacy Policy

This page describes what we collect when you use sultanbet and how we keep that data protected. We understand that your privacy matters, and we treat every account holder's information with care—from registration through withdrawal.

Our platform operates across Indonesia, serving users in Jakarta, Surabaya, Bandung, Medan, and Semarang. When you use sultanbet for slots, live-dealer tables, or sports betting on Liga 1 and other tournaments, we collect certain information to verify your identity, process your payments, and provide customer support. This policy explains our approach to each.

We remain transparent about how we store, share, and protect your data. If you have questions after reading this, our customer support team is available via the contact details at the end of this page.

What We Collect and Why

We collect personal data at several points. When you register with sultanbet, we ask for your full name, date of birth, phone number, and email address. We need these details to verify your identity and comply with local gaming regulations in Indonesia.

We also collect your payment information. When you deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or a bank virtual account (mobile banking, local payment, online payment, e-wallet), we receive transaction records that show the amount, date, and payment method. We do not store your full card or e-wallet credentials—our payment partners handle that encryption separately.

During account verification, we may ask you to upload a government ID, proof of address, or a selfie. These documents are encrypted and stored on secure servers. We delete them after verification is complete, unless we must retain them for compliance reasons.

How We Use Your Data

We use your information to authenticate your account, prevent fraud, and process your deposits and withdrawals. When you place a bet on Piala Indonesia or play a slot game like Aviator or Sweet Bonanza, your account activity is logged so we can resolve disputes and maintain fair play.

We analyse gameplay patterns to detect suspicious behaviour—for example, multiple failed login attempts or unusually large withdrawals. This helps us protect your account from unauthorised access.

We also use your contact details to send withdrawal confirmations, payment updates, and responses to support requests. We do not sell your email or phone number to marketing partners.

Note: We may contact you if we notice unusual activity on your account or if we need additional documents for identity verification.

Third-Party Data Processors

We work with several service providers to operate sultanbet. Our payment partners process your deposit and withdrawal requests. Our hosting providers store your data on servers that may be located outside Indonesia. Our email service sends you account notifications.

Each of these vendors has agreed to protect your data under confidentiality agreements. We do not share your personal details with sportsbook operators, game studios, or third-party advertisers.

Your Rights and Contact

You have the right to request a copy of the data we hold about you. You may also ask us to correct inaccurate information or delete your account. Submit these requests to our customer support team at the email or phone number listed below.

We keep your data for as long as your account is active and for a period after closure to comply with accounting and anti-money-laundering rules.

Cookies
We use session cookies to keep you logged in and security tokens to protect your account from cross-site attacks.
Data Breach
If we discover a breach, we will notify affected users within 48 hours and describe the steps we are taking to secure the data.

Service Availability and Data Jurisdiction

We provide sultanbet services only where applicable Indonesian law permits gaming and sports betting. Our systems are designed to restrict access to users outside Indonesia. We cannot guarantee service availability in other jurisdictions.

Your data is processed according to Indonesian data protection standards. Some of our servers may be located outside Indonesia, but all transfers are encrypted and access is restricted to our staff and authorised processors.

Contact sultanbet

If you have a question about this privacy policy, wish to exercise your data rights, or believe we have mishandled your information, please contact our customer support team.

This policy was last updated in 2025. We may revise it if our practices change or if Indonesian gaming regulations are updated. We will notify account holders of material changes via email.

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